Don’t just pay for fuel anymore… Fuelcharge it
Don’t just pay for fuel anymore… Fuelcharge it

Fuelcharge is revolutionising how Australians pay for their fuel.

Fuelcharge is a mobile app that lets you pay for fuel at participating locations for your car, truck, bus, boat, plane or helicopter without having to swipe your credit card. Simply open the app before you leave your seat, select your bowser and set-up the payment and then you’re ready to refuel and go!

Download Fuelcharge from the App Store or Google Play for FREE today.

Security

Fuelcharge is backed by one of the world’s leading payment processing providers who are regulated by the Australian Securities and Investments Commission. All of your payment information is encrypted to the highest standards available.

A way to support Australian owned businesses

Fuelcharge is Australian owned and operated and stands to support other Australian businesses.

A way to avoid the queue

Don’t let social distancing get in the way of fuelling up your car. Avoid the queue at the counter and pay for fuel from the comfort of your seat.

No up-selling

Fuelcharge won’t tempt you (or the kids) when you go to checkout. Fuelcharge sticks to what it does best… helping you get back on the road, in the air, or out to sea, faster.

A cashless and card-less transaction

Don’t stress if you forget your wallet. Payment information only needs to be uploaded once. Fuelcharge takes care of the rest. If you’ve got Apple Pay set-up on your mobile device already then there’s no need to even add a credit card to your profile.

Digital record-keeping

Go 100% paperless. Fuelcharge keeps a digital record of all of fuel usage and receipts so you don’t have to go digging around the car to find a docket again.

Where You Can Refuel With Fuelcharge

Fuel is near you in the following Queensland locations

  • IOR Banana | Address | Diesel Only
  • IOR Charlton | Address | Diesel and AdBlue
  • IOR Dalby | Volker Street, Dalby QLD 4405 | Diesel Only
  • IOR Injune | 1 Flower Street, Injune QLD 4554 | Diesel, Unleaded Petrol, and Premium Unleaded Petrol
  • IOR Murgon | 6 Gesslers Road, Murgon QLD 4605 | Diesel Only
  • IOR St George | Carnarvon Highway St George QLD 4487 | Diesel and AdBlue
  • IOR Warwick | 40 Activity Street, Warwick, QLD 4370 | Diesel and AdBlue
  • Ayr Airport | Avgas only
  • Atherton Airport | Avgas only
  • Birdsville Airport | Avgas Only
  • Boonah Airpark | Avgas Only
  • Charters Towers Airport | Avgas and Jet A1
  • Mareeba Airport | Avgas and Jet A1
  • Monduran Airfield | Avgas only
  • Thangool | Avgas only
  • Tin Can Bay Marina Fuel Dock | Diesel and Unleaded Petrol
  • Proserpine Airport | Avgas Only

Fuel is near you in the following locations:

  • IOR West Wyalong | Showground Road, West Wyalong NSW | Diesel and AdBlue
  • IOR Quambone | Yarea Street, Quambone NSW 2831 | Diesel and Unleaded

Fuel is near you in the following locations:

  • Colac Airport | Avgas Only
  • Hamilton Airport | Avgas and Jet A1
  • Kyneton Aero Club | Avgas Only
  • Leongatha Airport | Avgas and Jet A1
  • Tyabb Airport | Avgas and Jet A1
  • Yarram Airport | Avgas Only
  • Yarrawonga Airport | Avgas Only

Sign-up and save

Fuelcharge is working with associations to help members save on their fuel. Click to find out if your association is working with Fuelcharge to save members on their fuel.

Do you own an independent service station?

Fuelcharge is helping independent service stations reduce their operating costs and build on their revenue.

Cost-effective setup and a simple pricing structure

The cost to get set up is minimal and afterward Fuelcharge takes care of the rest. The Fuelcharge payment model is efficient and easy to understand. Ask us today about our standard rate sheet!

Align with another Australian owned business

Fuelcharge is Australian owned and operated by IOR. Established in 1984, IOR has been perfecting fuel management technology for over a decade and stands to support Australian communities and local businesses.

Access marketing to get more traffic to your buisness

Fuelcharge is connecting Australians with their nearest servo. The app is marketed online using social media advertising, digital display, search engine advertising, and more!

Potential reductions in operating costs

With Fuelcharge, you can scale back on your operations while your customers are still provided with outstanding personalised service.

Eliminate fuel theft

With Fuelcharge, your customers pre-authorise an amount to be held on their credit card before dispensing fuel. This is the amount they expect will cover the cost of the fuel. After re-hanging the nozzle, their bank is immediately instructed to release its hold, and they are charged for the total cost of the fuel.

A viable opportunity to help get a little time back

Take your fuel station beyond its limits and sell fuel 24/7 while getting a little time back to do the things you enjoy.

Contact us today

Find out more about how you could supercharge your business with Fuelcharge.

Call 1800 414 012 or email [email protected]

Frequently asked questions

Fuelcharge may be downloaded for free from the Apple App Store or Google Play Store. Search Fuelcharge.

No. In order to download a mobile application from the Apple App Store or Google Play Store, you will need to be logged in. It is suggested you review the following password re-set resources provided by:

Apple
Google

The most recent version of Fuelcharge requires you to enable ‘Location Services’ for the app. This may be done in your device settings. Finding the right setting option to enable Location Services for Fuelcharge will depend on your device and your device’s operating system.

Once you’ve authorised the bowser, you will have up to one minute to begin dispensing fuel into your vehicle, watercraft or aircraft.

For pilots, we recommend you complete earthing procedures before starting your fuel transaction.

Similarly, if you’re refuelling your watercraft, please complete all docking procedures before starting your fuel transaction.

For iPhone and iPad, Fuelcharge requires iOS 11.0 or later. For Apple Watch, watch OS4.3 or later is required. The oldest iPhone compatible with iOS 11.0 is the iPhone 5s. The oldest iPad compatible with iOS 11.0 is the iPad mini 2.

Click to learn to identify your iPhone model and your iPad model.

For Android users, Fuelcharge requires Android 5.1 or later. Android 5.01 and Android 5.02 are not supported.
Click to learn to identify and update your Android version.

If the maximum pre-authorisation amount is too low for you, please let us know by calling 1300 457 467. When you call to provide this feedback, please let us know the location at which you’re trying to refuel and your desired pre-authorisation amount.

If the minimum pre-authorisation amount is too high, please let us know by calling 1300 457 467. When you call to provide this feedback, please let us know the location at which you’re trying to refuel and your desired pre-authorisation amount.

When a fuel transaction is finalised, Fuelcharge immediately instructs your bank to the release its hold on any unused funds and make these available to you. The time-period for the bank hold to be released depends on your bank. For some banks, this may be one day. However, there have been instances where the bank has taken up to seven (7) days to honour Fuelcharge’s instruction and release its hold.

In many cases, you may be charged more than once where you have had to pre-authorise additional transactions. This may be because the bowser timed-out before you dispensed your fuel. When a timed-out fuel transaction occurs, Fuelcharge immediately instructs your bank to release its hold on the pre-authorised funds. Upon the bank releasing its hold, these funds will be available to you and the hold will not appear on your bank statement.

Receipts may be found by selecting the ‘Activity’ button at the bottom of your screen while you’re using the app and you’re signed in. For ease of reference, there is a dollar symbol inside a circle to denote this button.

To purchase fuel using Fuelcharge you will need to have 3G or 4G reception. This is because you will need to send and receive text messages and access the internet.

Our team may be called on 1300 457 467 for support.

When you sign-up to Fuelcharge you will be prompted to add your credit card. If you skipped this step when signing up, select the ‘Profile’ button at the bottom of your screen while using the app and you’re signed in. The menu that appears provides an option to add your credit card.

You may add additional credit cards to your profile. After adding an additional credit card, when you pre-authorise your fuel transaction will you subsequently be asked to choose a credit card to be charged.

Fuelcharge accepts American Express, Visa, and Mastercard. Fuelcharge also accepts Visa Debit Card and Debit Mastercard.

Yes, your phone number is required to create an account with Fuelcharge.

If you provide a mobile phone number that does not correspond to the device you’re using, please ensure you have immediate access to this mobile phone. This is because you will receive a unique log-in code which is required to complete the sign-up and sign-in process.

Currently, it is not a requirement to provide your email address. However, it is recommended that you provide your email address so that you may receive receipts via email and so that you may receive special offers and updates about changes to the services provided by Fuelcharge.

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